I would like to extend a warm welcome to the newest addition of our analyst team, Robert McNeil. Robert has joined HfS Research to cover a new practice for us called Cloud Business Services. This new practice, coupled with Robert’s extensive experience at firms such as Forrester and Deloitte, will enrich our advisory & research as the worlds of the Cloud and Business Process Outsourcing begin to collide. Robert will bring thought leadership and strategic insight to our buy side and services provider client base on how to execute Cloud business strategy in a manger that creates real business value. With so many acronyms out there such as SaaS, BPaaS, IaaS, etc., Robert will help our clients manage the chaos by establishing a Cloud Business Services Index (CBSi™), which will assess the capabilities of leading services providers to deliver and execute Cloud-computing enabled business services for clients. Should you wish to schedule a strategy session or inquiry call with Robert, please free to contact me today at firstname.lastname@example.org.
The Pharmaceutical Industry Sourcing Landscape in 2011 - The pharmaceutical industry provides essential support to the healthcare system by innovating, manufacturing, marketing and supplying drugs. Over the last few years, the most prolific change in the industry has been the expansion of focus, from primarily research and development to include, among others, sales and marketing and process re-engineering.
Surviving Beyond The Outsourcing Contract- Governance meetings and gainsharing metrics are rarely enough to keep your outsourcing contract on track with the pace of change in your organization. Faced with the unrelenting, tidal waves of change, your governance actions can drive collaborative change, simply fizzle-out, or even harm your relationship.
Defining the Service Integrator Service integrators are third-party providers—usually the larger IT services firms—that marshal and manage a network of IT providers on your behalf. Service integrators share governance with their clients, set and run the mechanisms and interfaces between providers and guarantee end-to-end service delivery to make multisourcing work.
Trapped by Procurement BPO? How to Pull Your Organization Out of the Mire - We’ve been holding our collective breaths since about 2005, waiting for a barrage of giant Procurement BPO deals to clutter the analysts’ quarterly listings. Yet when it comes to larger BPO outfits in particular, big engagements are still few and far between, with only a few definitive new contracts announced each year, most often focused on direct spend or sometimes pseudo-Procurement engagements pretending that accounts payable can be spun as a "Procurement outsourcing" gig.
Tectonic Shift to Digital Creates a Perfect Storm for CMOs - Finally, the switch to digital is forcing marketing into running itself like a proper business process. As CMOs change channels, they’re seeing an imperative emerge that necessitates monitoring and tuning marketing operations to operate like real business processes.